Shipping Policy

Thank you for visiting and shopping at Luma Lights. The following are the terms and conditions that constitute our Shipping Policy.

Order processing

All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed before 1pm GMT are usually picked the same day; orders placed after 1pm, on weekends or on bank holidays will be processed the next business day.

You will receive an order confirmation email immediately after checkout. A second email with tracking details is sent as soon as your parcel leaves our warehouse.

Domestic shipping (United Kingdom)

We ship to all UK addresses including England, Scotland, Wales, Northern Ireland, the Isle of Man, the Channel Islands and the Scottish Highlands & Islands.

• Standard tracked delivery: 5–10 business days, £3.99.
• Free standard shipping: on all UK orders over £50.

Delivery to the Highlands, Islands, Northern Ireland and the Channel Islands may take up to 2 additional business days.

International shipping

We currently only ship within the United Kingdom. We're working on bringing Luma to other countries — sign up to our newsletter to be the first to know.

Shipment confirmation & tracking

Once your order ships, you'll receive a Shipment Confirmation email containing your tracking number. The tracking link becomes active within 24 hours of dispatch.

Customs, duties and taxes

UK prices include VAT. For UK orders there are no additional duties or import taxes.

Damages

Luma Lights is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim and email us a photo at hello@lumalights.co.uk within 7 days of delivery so we can help arrange a replacement.

Lost or missing parcels

If your tracking shows delivered but you haven't received your parcel, please check with neighbours and your local sorting office first. If it still hasn't turned up after 3 business days, email us with your order number and we'll open an investigation with the carrier.

Incorrect address

Please double-check your shipping address at checkout. We can update an address only before an order has been dispatched. If a parcel is returned to us because of an incorrect address, we will refund the order minus the original shipping cost.

Returns & refunds

See our Returns Policy for details on returning a product.

Questions?

Email hello@lumalights.co.uk or call 07386 715836 during opening hours.