Returns Policy
We want you to love your Luma. If something isn't right, we'll make it right. Our policy is in addition to your statutory rights under the UK Consumer Rights Act 2015.
30-day return window
You have 30 days from the date you receive your order to request a return. To be eligible, the item must be in the same condition that you received it: unworn or unused, with all original parts, packaging and accessories included. Proof of purchase (order number or confirmation email) is required.
Items that cannot be returned
- Items returned outside the 30-day window.
- Items missing the original magnetic mount, adhesive base or charging cable.
- Items showing signs of misuse, water damage or attempted dismantling.
- Gift cards.
How to start a return
- Email hello@lumalights.co.uk with your order number and the reason for the return.
- We'll reply within 1 business day with a return authorisation and the return address.
- Pack the item securely in its original packaging and post it back to us using a tracked service.
Please do not send items back without contacting us first — unauthorised returns may not be processed.
Return shipping costs
Return postage is the responsibility of the customer unless the item is faulty, damaged or incorrect. We recommend using a tracked service and keeping your proof of postage, as we cannot refund parcels that don't reach us.
Refunds
Once we receive and inspect your return, we'll send you an email to confirm. If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or card issuer it may take a further 3–5 business days to appear on your statement.
The original outbound shipping cost is non-refundable except where the return is due to our error.
Damaged, defective or wrong items
Please inspect your order on arrival and contact us within 7 days if the item is defective, damaged, or if you received the wrong item. Include your order number and a photo of the issue. We'll arrange a free replacement or a full refund — including return shipping.
Exchanges
The fastest way to get a different bundle is to return the item you have and, once the return is accepted, place a new order for the bundle you want.
1-year warranty
Every Luma Light is covered by a 12-month warranty against manufacturing defects from the date of purchase. The warranty does not cover normal wear and tear, accidental damage, water damage or modifications. To make a warranty claim, email us with your order number and a description of the issue.
EU / UK cancellation right
Under UK consumer law you have the right to cancel your order within 14 days of receipt for any reason. To exercise this right, notify us in writing within 14 days and return the item within a further 14 days.
Contact
Luma Lights, 55 Latchmere Road, Kingston Upon Thames, KT2 5TS. Email hello@lumalights.co.uk · Phone 07386 715836.